Privacy Policy

What we collect

• Account details: your email address, a securely hashed password (never the password itself), display name, username, profile picture and preferred language. Birth date and gender are optional and only stored if you provide them.
• If you sign in with Google: your Google account ID, name, email address and profile picture, as shared by Google with your permission.
• Content you create: cards, photos, music you upload, texts, messages and flags you place on planets.
• Gifts: who sent a card or star to whom, claim links and their status.
• Delivery details for physical orders: recipient name, phone number and address.
• Payments and subscriptions: order references, amounts, plan and status. Card details are entered on the payment provider's page; we never see or store full card numbers.
• Sign-in sessions and security: a device identifier, device name and type, IP address and login times, used to keep you signed in and to let you review your devices.

How we use Google account data

When you choose "Continue with Google", we receive only your basic profile (name, email address, profile picture) and Google account ID. We use them solely to create and sign you in to your SeleneZ account and to show your name and picture in the app. We do not access your Gmail, contacts, Drive or any other Google data, we do not sell this data, and we do not use it for advertising. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How we use your data

• To provide SeleneZ: create and store your cards and stars, deliver gifts to recipients and play your content back.
• To run your account: sign-in, email verification, password reset and the language you prefer.
• To process payments and subscriptions and to keep the records required by law.
• To send service emails such as verification codes, password resets, gift and order notices. We do not send marketing emails without your consent.
• To protect the service: bot checks, rate limiting, preventing fraud and abuse, and enforcing our copyright policy.
• To personalise optional features: for example, the Astro chat uses your birth date and gender only if you have provided them.

AI features

Some optional features are powered by AI providers. When you use the Astro chat, your messages (and, if provided, your birth date and gender) are sent to DeepSeek to generate replies. When you generate an AI photo backdrop, the photo you choose is sent to Unifically to create the image; we ask for your consent before the first use. Background removal on photos is processed by Cloudflare. These providers process the data only to return the result to you.

Who processes your data

We share personal data only with service providers that help us run SeleneZ, and only as needed for their task:

• OVHcloud: servers that run the application and database.
• Backblaze B2: storage for photos, music and other files you upload.
• Cloudflare: content delivery, security and bot protection (Turnstile), and image processing.
• SePay and Polar: payment processing for bank transfers and card payments.
• Brevo: delivery of service emails.
• DeepSeek and Unifically: the optional AI features described above.
• People you send gifts to: they see the card or star and the sender name you chose.
• Authorities, when we are required to do so by law.

We do not sell your personal data and we do not use it for third-party advertising.

Cookies and local storage

We use only the cookies and browser storage the site needs to work: a secure sign-in cookie that keeps you logged in, a device identifier, and your language choice. We do not use advertising or third-party analytics cookies.

How long we keep data

We keep your account data and content for as long as your account exists. Unclaimed gift links expire automatically, and uploads you remove are deleted from storage. Database backups are kept for up to 14 days. Payment records may be kept longer where accounting or tax law requires it. When you ask us to delete your account, we delete your personal data and content, except records we must keep by law.

Your rights

You can view and update your profile at any time in your account settings. You may ask us for a copy of your data, to correct it, to delete your account and data, or to withdraw a consent you gave (for example for the AI photo feature). To make a request, contact us using the details below; we answer within 30 days.

Security

Data is sent over encrypted HTTPS connections. Passwords are stored only as secure hashes, private photos are kept in private storage and shared only through short-lived signed links, and access to production systems is restricted. No system is perfectly secure, but we work to protect your data and will notify you if a breach affects you.

Children

SeleneZ is not intended for children under 13, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.

Changes to this policy

We may update this policy as SeleneZ changes. We will post the new version on this page with a new date, and for significant changes we will notify you by email or in the app.

Contact us

For privacy questions or requests, email us at: